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    Terms of Service

    Last updated: April 7, 2026

    These Terms of Service ("Terms") govern access to and use of the Wisdomwave Hub mentorship marketplace and related services (the "Platform"). The Operator (see section 1) is established in Scotland, United Kingdom. By creating an account, making a purchase, or otherwise using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

    1. Who we are

    The Platform is offered under the trading name Wisdomwave Hub by Wisdomwave Hub Ltd, a private limited company incorporated in Scotland, United Kingdom. In these Terms, "we," "us," and the "Operator" mean that entity in its capacity as operator of the marketplace. We provide software, discovery, scheduling, messaging, and payment facilitation. We are not the supplier of mentor sessions or mentor-listed digital products unless we expressly say so for a specific transaction.

    2. Eligibility and accounts

    • You must be at least 16 years old and have capacity to enter a binding contract.
    • You must provide accurate registration information and keep it updated.
    • You are responsible for safeguarding credentials and for activity under your account.
    • We may refuse service, suspend, or close accounts that violate these Terms or pose risk to others.

    3. The service

    The Platform may include, among other things:

    • Mentor profiles, discovery, and recommendations (including optional AI-assisted suggestions).
    • Booking and management of paid sessions between learners and mentors.
    • Digital products and courses offered by mentors.
    • Messaging and notifications between users.
    • Optional integrations (e.g. Google Calendar) where you choose to connect them.

    We strive for high availability but do not guarantee uninterrupted or error-free operation. Features may change as we improve the product.

    4. Mentors and learners

    4.1 Independent mentors

    Mentors are independent providers, not employees or agents of Wisdomwave Hub unless explicitly stated in a separate written agreement. Mentors are responsible for the quality, legality, and delivery of their services, for their tax and regulatory obligations, and for the accuracy of their listings.

    4.2 Learners

    Learners are responsible for selecting mentors, reviewing listings and prices, and complying with mentor-specific terms shown at checkout or in product descriptions where applicable.

    5. Payments, fees, and Stripe

    • Stripe. Card payments and mentor payouts are processed by Stripe, Inc. and its affiliates. By paying through the Platform, you agree to Stripe's terms and policies applicable to your region. We are not the merchant of record for mentor services unless expressly stated for a specific product.
    • Platform fee. We may charge a platform fee on transactions (commonly a percentage of the gross amount). The fee and any taxes are disclosed before you confirm payment where required.
    • Payouts. Mentors must complete Stripe Connect onboarding and maintain valid payout details. Payout timing and fees follow Stripe's rules and the mentor's account configuration.
    • Refunds and cancellations. Unless mandatory consumer law provides otherwise, refund and cancellation rules are those communicated at purchase (e.g. mentor policy, session type, or digital product terms). Chargebacks and payment disputes are handled under card network rules and Stripe procedures; we may offset or recover amounts as permitted by law and our agreements with mentors.

    6. How we sell: contractual parties, B2C and B2B, jurisdiction, and withdrawal

    This section summarises how purchases on the Platform are structured and which mandatory rules may apply. It is not a substitute for legal advice. If you are unsure whether you are a "consumer," seek independent advice.

    6.1 Who you buy from

    The Platform is a marketplace. For paid live sessions and digital products listed by a mentor, the supplier of that service or digital content is normally the mentor (as an independent trader). Wisdomwave Hub provides the software, discovery, booking or delivery mechanics, and payment facilitation (including through Stripe). We may appear on your card or bank statement in connection with processing; that does not necessarily mean we are the seller for consumer-law purposes. Where a specific flow identifies a different merchant of record, we will make that clear before payment.

    6.2 Consumer (B2C) vs business (B2B)

    • Consumer (B2C): you are a natural person acting for purposes that are mainly outside your trade, business, craft, or profession. UK and EEA consumer protection rules (including information and, where available, the right of withdrawal for distance contracts) may apply to your purchase from the mentor.
    • Business customer (B2B): you act for purposes relating to your trade, business, craft, or profession. Many consumer-specific rights (including the 14-day withdrawal regime under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply across the United Kingdom including Scotland, and the EU Consumer Rights Directive, as implemented in your country) do not apply to that transaction in the same way. Your remedies depend on what the mentor (and these Terms) offer and on general contract and commercial law.
    • If you use a company email, VAT number, or other business identifiers at checkout, we or the mentor may treat the purchase as B2B unless you clearly show you are buying as a consumer.

    6.3 Governing law and mandatory local rights

    These Terms are governed by Scots law (see section 14). If you are a consumer habitually resident in the United Kingdom (including Scotland, England and Wales, and Northern Ireland) or the European Economic Area, you may also benefit from mandatory rules of the country where you live that cannot be waived by contract (for example on unfair terms or non-conformity of digital content or services). Nothing in these Terms limits those protections.

    6.4 Checkout confirmations (part of your contract)

    Immediately before you are sent to Stripe Checkout (or any successor payment page we use), the Platform requires you to tick two boxes: (1) acceptance of these Terms and the Privacy Policy and acknowledgement that the mentor you see on screen is the supplier; (2) a statement that matches your purchase type — for a scheduled live session, that you request performance to begin before any statutory cancellation period ends and understand the effect on withdrawal rights; for digital content, that you request immediate supply and understand you lose the right to cancel once access or download begins (subject to your statutory rights if the content is faulty or not as described). You give these confirmations on the Platform immediately before you are redirected to pay. Completing payment through Stripe (or any successor we use) is additional evidence of your agreement. We may rely on booking or purchase records, payment receipts, and system logs to show what was displayed and agreed where the law requires an audit trail (including under UK consumer rules applicable in Scotland and the rest of the UK). If you do not agree, do not tick the boxes or complete payment.

    6.5 UK (including Scotland) and EEA consumers — pre-contract information

    Before you pay, you should see on the Platform the main characteristics of the service or digital product, the total price (including taxes and platform fees where shown), the scheduled session time (for bookings) or nature of digital access, and the mentor's identity. Stripe's hosted checkout may show additional payment fields. If anything material is missing, contact support@wisdomwavehub.com before completing the purchase.

    6.6 Right of withdrawal (cooling-off) for distance contracts — consumers

    If you are a UK consumer (including in Scotland) or an EEA consumer, and your contract with the mentor is a distance contract, you may have a 14-calendar-day right to cancel without giving a reason, starting the day after the contract is concluded — unless an exception applies. Common exceptions relevant to this Platform include:

    • Services performed on a specific date or period: if you requested a live session (or other service) to take place on a chosen date or within a chosen window and the mentor will deliver at that time, and the contract requires performance during the withdrawal period, your right to cancel may end once the service is fully performed — or, if you asked for performance to begin before the 14 days end, you may lose the right to cancel once performance has begun with your express prior consent — including the session confirmation checkbox in section 6.4 — and your acknowledgement that you will lose withdrawal rights once the service is fully performed. Also check any confirmation email and mentor-specific terms shown at purchase.
    • Digital content not supplied on a tangible medium: if you purchase a download, course, or other digital content and you consent to immediate supply before the 14 days expire — including via the digital-product confirmation checkbox in section 6.4 — and you acknowledge that you lose the right to cancel once delivery or access begins, the right of withdrawal may not apply after supply has started (subject to local law on defective or non-conforming content).
    • Custom or personalised services or goods made to your specifications may also be exempt where the law provides.

    Where a statutory right of withdrawal still applies, you must inform the mentor (or the contact given at purchase) of your decision to cancel in a clear statement before the deadline. We encourage you to copy support@wisdomwavehub.com so we can help route your request. Refunds, where due, are processed in line with applicable law, the mentor's stated policy, and our payment partners' timelines.

    6.7 Refunds outside statutory withdrawal

    Even where the 14-day withdrawal does not apply or has ended, you may still have rights if the service or digital content is not as described, faulty, or not supplied — under local consumer law. Mentor-specific refund and cancellation rules shown at checkout apply in addition where they are not stricter than the law allows.

    6.8 Online dispute resolution (ODR)

    The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to use ODR; the link is provided for information. You may also contact support@wisdomwavehub.com for marketplace support.

    7. Acceptable use

    You must not:

    • Violate law or infringe others' intellectual property, privacy, or publicity rights.
    • Harass, threaten, defraud, discriminate, or distribute malware, spam, or harmful content.
    • Circumvent payment, fee, or access controls; scrape or overload the Platform; or probe our systems without authorisation.
    • Use the Platform to offer illegal services or unlicensed regulated advice where a licence is required.

    We may remove content, restrict features, or terminate accounts for breaches. We may cooperate with law enforcement when required.

    8. Content and intellectual property

    The Platform's branding, design, software, and aggregated databases are owned by us or our licensors. Mentors retain rights in their own materials; by posting content, mentors grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and distribute that content to operate and promote the Platform. Learners receive only the usage rights stated in the applicable purchase or mentor terms.

    9. AI features

    AI-assisted tools may produce inaccurate or incomplete output. They are aids, not professional advice. You remain responsible for decisions you make based on AI output. Do not submit confidential or unlawful content into AI features.

    10. Disclaimers

    THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MENTOR SERVICES WILL MEET YOUR EXPECTATIONS OR THAT THIRD-PARTY INTEGRATIONS WILL BE ERROR-FREE.

    11. Limitation of liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM — EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE PLATFORM FEES WE ACTUALLY RETAINED FROM YOU IN THAT PERIOD (EXCLUDING AMOUNTS PASSED THROUGH TO MENTORS OR STRIPE), OR, IF GREATER AND IF REQUIRED BY MANDATORY CONSUMER LAW, ONE HUNDRED POUNDS STERLING (GBP 100).

    Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.

    12. Indemnity

    You will defend, indemnify, and hold harmless Wisdomwave Hub and its affiliates from third-party claims, damages, losses, and costs (including reasonable legal fees) arising from your content, your use of the Platform, your breach of these Terms, or your violation of law — except to the extent caused by our wilful misconduct.

    13. Suspension and termination

    You may stop using the Platform at any time. We may suspend or terminate access for breach, risk, legal requirement, or operational reasons. Provisions that by nature should survive (fees accrued, liability limits, indemnity, governing law) survive termination.

    14. Governing law and disputes

    These Terms are governed by Scots law, without regard to conflict-of-law rules that would require another jurisdiction's law, except where mandatory rules cannot be excluded. If you are a consumer resident in the EEA or anywhere in the United Kingdom, you may benefit from mandatory protections of your country or territory of residence; nothing in these Terms limits those rights.

    Subject to those mandatory rules, you and we submit to the non-exclusive jurisdiction of the courts of Scotland. For example, if you are a consumer suing us, you may be entitled to bring proceedings in your home courts in another part of the UK or the EEA where the law requires.

    15. Changes

    We may modify these Terms. We will post the updated Terms with a new "Last updated" date and, where changes are material, provide reasonable notice (e.g. email or in-product message). If you do not agree, stop using the Platform. Continued use after the effective date constitutes acceptance where the law allows.

    16. Contact

    Marketplace, orders, and consumer queries: support@wisdomwavehub.com
    Privacy and data protection: info@wisdomwavehub.com